iRig Pro stops signal after 15-25 seconds

[johnny.million]

I'm trying to record some video with audio via the interface and a DI line in from an FX processor into an iPhone 7. It works like a charm for 15-25 seconds, then the green light fades to standby blue and I see I'm getting no audio. Faulty unit or user?

[Peter_IK]

I did not see this post, I hope you have also contacted IK Support for direct technical assistance as they are able to assist with issues like this. This forum is more for user-to-user interaction and general information and I see there were no users who could chime in to help. If you have not already opened a ticket with IK Support you can do so at http://www.ikmultimedia.com/contact-sup ... -hardware/

[johnny.million]

Hi Peter, I did open a ticket and have not heard back. [redacted: Please do not post links to support tickets for security reasons]

[Peter_IK]

I will have someone from IK Support take a look but also note you can reply to your ticket to bump it at any time too.