Error 1009

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Error 1009

Postby Abrigida » Thu Jul 18, 2024 4:16 am

I am trying to download the new Mesa/Boogie reference models and I keep getting Error 1009 "Couldn't retrieve the tone models info, please check your internet connection.

I logged off of IK multimedia and logged back in. Restarted PC, turned off Firewall. I cannot download anything from tone.net
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Re: Error 1009

Postby tgeballe » Fri Jul 19, 2024 2:04 am

I'm having the exact same issue trying to download the Metal Gems collection that I just purchased. Same error, same message. My internet connection (ethernet to a cable ,modem) is just fine.
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Re: Error 1009

Postby ashasha3 » Mon Jul 22, 2024 5:03 pm

Getting the same error on the Metal Gems. Both iPad and PC.
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Re: Error 1009

Postby Peter_IK » Mon Jul 22, 2024 6:10 pm

I would suggest contacting IK Support who can assist you directly. Thank you.
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Re: Error 1009

Postby ashasha3 » Mon Jul 22, 2024 6:34 pm

Finally finished. Took about two hours and retrying it about 20 times. Really slow.
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