Installation of Authorisation Manager

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Installation of Authorisation Manager

Postby MaumanB » Mon May 06, 2019 6:20 pm

[MOD NOTE: Topic split into new thread to avoid confusion with original poster]

I have an issue with installation of 'Authorisation Manager' .exe file. I downloaded it from the website on my 64 bit//win 10 pc// 2 GB RAM.

Error message reads

''Setup was unable to create directory c\users\Documents\IK multimedia"
"Error 2: Setup cannot find the file specified"

Just cant get it installed. Help Please!!
MaumanB
 
Posts: 4
Joined: Mon May 06, 2019 5:55 pm

Re: Installation of Authorisation Manager

Postby garfy » Tue May 07, 2019 9:17 am

Hi MaumanB and welcome to the forum

When you say you downloaded the Authorisation Manager, was it with an app you were trying to install or by itself? What app are you trying to authorise as I may need to move this thread to a different board.

You may actually be better opening a ticket with official IK Support who can help you directly with your issue https://www.ikmultimedia.com/contact-support/mi/
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Installation of Authorisation Manager

Postby MaumanB » Tue May 07, 2019 9:40 am

Hi Garfy, Thanks for your response. The issue has been fixed now. The Authorization Manager is installed now. But have an issue with the amplitube 4. It doesn't open. Do I have to register with the serial number first & then try??
MaumanB
 
Posts: 4
Joined: Mon May 06, 2019 5:55 pm

Re: Installation of Authorisation Manager

Postby garfy » Tue May 07, 2019 1:51 pm

[MOD NOTE: Moved to more appropriate forum]

Yes, you should run the Authorisation Manager and enter your serial number for unrestricted access to AT4.

Let us know how you get on.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
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Re: Installation of Authorisation Manager

Postby MaumanB » Tue May 07, 2019 2:31 pm

Hi Garfy. I have completed registration of AT4/3. But the AT app wont open even tried to run it as administrator & can't get it to open.
MaumanB
 
Posts: 4
Joined: Mon May 06, 2019 5:55 pm

Re: Installation of Authorisation Manager

Postby garfy » Tue May 07, 2019 2:34 pm

Ok, this sounds like something has gone wrong during installation of the software.

This is a user-to-user forum and not direct to IKM support. I suggest that you raise a ticket with IK official support here https://www.ikmultimedia.com/contact-support/mi/ and they will work with you one a one-to-one basis to get your issue resolved.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
Moderator
 
Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: Installation of Authorisation Manager

Postby MaumanB » Tue May 07, 2019 3:18 pm

K Garfy. Thanks for your time.
MaumanB
 
Posts: 4
Joined: Mon May 06, 2019 5:55 pm


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