Support.

by **deepsman** » Tue Apr 30, 2019 12:12 am

Hi.
Is it common to wait 9 days for a reply, or do I need to start another request.
I received an acknowledgement with a ticket number 9 days ago , but haven't heard
anything since.

Thanks.

by **garfy** » Tue Apr 30, 2019 8:48 am

Hi deepsman

9 days is a long time to wait for a reply, but I wouldn't open a new ticket.

If you reply to your ticket asking if they have any news/solution for you, this will alert the team that you are still waiting.

If you are not satisfied with the response (or non-response) then PM your ticket number to either Ryan_IK or Peter_IK who will try and bump them for you.

Hope that helps.

by **deepsman** » Tue Apr 30, 2019 4:48 pm

Thanks Garfy. That helps a lot.

Support.

Support.

Re: Support.

Re: Support.