Tonex You are not connected to tonenet

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Tonex You are not connected to tonenet

Postby angrybuzzy » Thu May 29, 2025 11:37 pm

Hello - just upgraded to Tonex 1.9.2. IK Multimedia Product Manager keeps going back and forth between "You have not internet connection" and then telling me internet has been restored. This is happening on two different Windows 11 systems. Windows firewall is disabled on both. No other issues with internet. Tone.net is loading very slowly in a browser, sometimes it fails to completely load. I've been to many different sites to check my connectivity and everything else is lightning fast to load. I had rebooted the router as well.

Help!

Thanks.
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Re: Tonex You are not connected to tonenet

Postby Peter_IK » Thu May 29, 2025 11:45 pm

The IK site and some properties are having issues and our IT team is aware and working on the issue. https://www.messenger.com/channel/ikmultimedia
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Re: Tonex You are not connected to tonenet

Postby angrybuzzy » Thu May 29, 2025 11:58 pm

I suspected as much but the timely confirmation is appreciated.

-RC
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Re: Tonex You are not connected to tonenet

Postby angrybuzzy » Fri May 30, 2025 2:29 pm

Is there any ETA on resolution at this time?
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Re: Tonex You are not connected to tonenet

Postby Peter_IK » Fri May 30, 2025 6:46 pm

angrybuzzy wrote:Is there any ETA on resolution at this time?

We posted about planned outages today while our IT team fixes the issues. The site, ToneNET, and forums are working now, and I will await official word from IK IT and update on socials etc when they provide that. Thank you.
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Re: Tonex You are not connected to tonenet

Postby thehipcola » Fri May 30, 2025 10:13 pm

Thank you for the update! EDIT - was just able to download auths and tone models from my signature collections for the first time in days. Awesome.
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Re: Tonex You are not connected to tonenet

Postby Gdr1954 » Mon Jun 02, 2025 12:26 am

I am having the same issues....hope this is not going to be a continuing problem
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