sometime iloud micro monitor only tweeters work

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sometime iloud micro monitor only tweeters work

Postby fightstarter » Tue Jun 18, 2019 4:45 pm

Hello:
I own my iloud mm about half year,this morning I turn on iloud mm just like
I alway do,woofers are not working,only tweets are working,no mater in bluetooth or analog in,today this issue happened second time,last time is in March,I power off the speakers and unplug the power supply unit and plug again,then the issue solved,I wanna know is it just normal?big deal or not?It looks like a software or firmware problem,is it indicate the speakers are about to failure?
Thanks.
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Tue Jun 18, 2019 5:06 pm

Hi, please make sure the cable that connects both speakers is not upside down and is inserted fully. If that isn't the case I would recommend opening an official ticket so IK Support can look into the issue and see if there is a potential warranty claim etc. They can be reached at http://www.ikmultimedia.com/contact-support

Thank you.
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Re: sometime iloud micro monitor only tweeters work

Postby fightstarter » Wed Jun 19, 2019 4:32 am

Thanks Peter,but if cable that connects both speakers is upside down,it's impossible to insert in :D ,and that cable is always inserts between two speakers.I think this is incidental error,because it just happened 2 times in half year. ;)
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Wed Jun 19, 2019 3:36 pm

fightstarter wrote:Thanks Peter,but if cable that connects both speakers is upside down,it's impossible to insert in :D ,and that cable is always inserts between two speakers.I think this is incidental error,because it just happened 2 times in half year. ;)

Unfortunately there are ways you could force it, and unfortunately and I know unbelievably it has happened :)
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Thu Jul 11, 2024 6:47 pm

I am also having this issue where the tweeters only work (no woffer output at all). This just started a week ago and no matter what I do it will not fix the issue. These stay on my desk all the time. Also, the volume knob does not work. Does anyone have any ideas?
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Thu Jul 11, 2024 6:54 pm

darrenw2112 wrote:I am also having this issue where the tweeters only work (no woffer output at all). This just started a week ago and no matter what I do it will not fix the issue. These stay on my desk all the time. Also, the volume knob does not work. Does anyone have any ideas?

It could be the cable but please reach out to IK Support for better troubleshooting, etc via https://www.ikmultimedia.com/contact-support/hw
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Thu Jul 11, 2024 7:00 pm

I reached out days ago but did not hear anything. Would one speaker work without the cable attached to rule that out?
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Thu Jul 11, 2024 8:34 pm

darrenw2112 wrote:I reached out days ago but did not hear anything. Would one speaker work without the cable attached to rule that out?

I'm not sure, it would be more so if the issue was intermittent and/or affected by the cable being touched/jiggled a tiny bit/etc. What is your ticket number?
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Thu Jul 11, 2024 9:19 pm

Ticket number is 1987171.

Thanks.
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Thu Jul 11, 2024 10:12 pm

There was a reply to that ticket on July 8th requesting a video. Please check your spam/junk folders for that reply. Thank you.
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Thu Jul 11, 2024 11:41 pm

I looked everywhere. I never received that email. Can you have support resend please?

Thanks,
Darren
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Fri Jul 12, 2024 6:07 pm

darrenw2112 wrote:I looked everywhere. I never received that email. Can you have support resend please?

Thanks,
Darren

They have replied again, please let me know if you got this one. Thanks!
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Fri Jul 12, 2024 6:24 pm

Yes, Thank you.
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Re: sometime iloud micro monitor only tweeters work

Postby Peter_IK » Fri Jul 12, 2024 7:20 pm

Fantastic! Thanks for letting me know.
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Re: sometime iloud micro monitor only tweeters work

Postby darrenw2112 » Wed Jul 17, 2024 3:08 pm

I sent everything that was asked for on Friday, but still have not received any reply. Does it normally take this long?
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