Help with transferring registration/software for ToneX pedal

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Help with transferring registration/software for ToneX pedal

Postby mhbhitter » Tue Jan 23, 2024 8:44 pm

Hello @Peter_IK I recently purchased a ToneX pedal from another user, and am in need of help with the transfer of the pedal and related software to my account. He's had some issues re-entering his account, and we've both reached out to Customer Support online a few times now with no response. Hoping that you'll be able to help us get this figured out - let me know what information you need from us to make the transfer happen.

Thanks!
Miles
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Re: Help with transferring registration/software for ToneX p

Postby Peter_IK » Tue Jan 23, 2024 11:46 pm

Sorry to hear you are having trouble but IK Support are the ones who would be able to take care of this. What is your ticket number?
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Re: Help with transferring registration/software for ToneX p

Postby mhbhitter » Tue Jan 23, 2024 11:49 pm

I've sent a support request through the website, although I'm not sure how to find the ticket number now as I never got a confirmation email of the request or anything of the sort. I've also been in contact with IK through Instagram, but I got the response of "I've forwarded it to our Support Manager," however I haven't heard from anyone at all yet.
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