IK Product manager stuck in update loop

IK Product Manager, Lurssen Mastering Console, CSR (Classik Studio Reverb), and acoustic correction system ARC (Advanced Room Correction) System

Re: IK Product manager stuck in update loop

Postby Nikaii » Thu Nov 21, 2024 1:47 am

tburazin wrote:Yeah, I did the uninstall reinstall procedures for IK product manager, like 5 times now, nothing.

After dealing with support on another matter I'm not sure I believe it's working for anyone.

I can download 1.1.6 no problem, it still loops saying it's outdated etc.


Having this same exact issue myself. I followed all the steps from the control panel, to registry editor, deleting the folders, restarting my laptop multiple times and the loop persists when I try to download the latest version. It downloads 1.3.9
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Re: IK Product manager stuck in update loop

Postby ToneXSE » Thu Nov 21, 2024 2:38 am

Same here it´s a bug not a feature!
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Re: IK Product manager stuck in update loop

Postby Peter_IK » Thu Nov 21, 2024 3:44 am

It won't take days, if they see many reports in the ticketing system on top of what they've been made aware of the devs/IT will fix this.
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Re: IK Product manager stuck in update loop

Postby MillennialFalkor » Thu Nov 21, 2024 3:58 am

Same here - posting for visibility
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Re: IK Product manager stuck in update loop

Postby Llambo » Thu Nov 21, 2024 4:08 am

I have the same problem... I can't use my tonex app now because it says it needs authorization and I just can't install the dang new Product Manager, it keeps installing in a perpetual loop.
IK MULTIMEDIA PLEASE FIX IT!!!
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Re: IK Product manager stuck in update loop

Postby octogroover » Thu Nov 21, 2024 5:49 am

Same here on 1.1.6. have raised support ticket, tried full uninstall with removing via control panel, removing registry keys mentioned, removing folders mentioned, restarting, still same.

Nothing more I can do, just waiting on response now. I've spent too many hours on it already today!
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Re: IK Product manager stuck in update loop

Postby kkamasal » Thu Nov 21, 2024 6:12 am

metoo window 10
Last edited by kkamasal on Thu Nov 21, 2024 7:06 am, edited 2 times in total.
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Re: IK Product manager stuck in update loop

Postby sndesigner01@gmail.com » Thu Nov 21, 2024 6:14 am

Same problem. Tried all recommended uninstall steps. Did not work. Mac Mini M4.
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Re: IK Product manager stuck in update loop

Postby mikemitch » Thu Nov 21, 2024 7:05 am

Still not working, on M3 MacOS 15.1.1.

Followed IK Multimedia's uninstallation steps for MacOS but the original issue is still occurring.
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Re: IK Product manager stuck in update loop

Postby manny2002m » Thu Nov 21, 2024 7:23 am

Same here,, I uninstalled on my Mac 15.1.1, and also on top of that used a third party uninstaller that cleans up anything that is left behind. I installed again,, same problem.
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Re: IK Product manager stuck in update loop

Postby stefanocodin » Thu Nov 21, 2024 8:31 am

I've done exactly what is indicated in this link, but it doesn't work neither for me.
FIX IT!!! :cry:

Peter_IK wrote:I reached out to our Support Manager. While your tickets will be replied to, in the mean time they have found that an uninstall/reinstall seems to be working but making sure you do a full uninstall per our FAQ here: https://www.ikmultimedia.com/faq/?id=1468

Thanks!
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Re: IK Product manager stuck in update loop

Postby Archemad » Thu Nov 21, 2024 8:49 am

Same thing here! Win 11
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Re: IK Product manager stuck in update loop

Postby stefanocodin » Thu Nov 21, 2024 9:36 am

Now it works!

Solved also the problems with sound installation.

Thanx!
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Re: IK Product manager stuck in update loop

Postby Archemad » Thu Nov 21, 2024 9:40 am

Archemad wrote:Same thing here! Win 11

Now it works as expected!
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Re: IK Product manager stuck in update loop

Postby octogroover » Thu Nov 21, 2024 9:41 am

Awesome, yep I just went to open it, was still left installed from my last attempt, and now it loads without trying going into update loop! All working again :)

Thanks for the fix IK
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