Authorization problem

Discussion about MixBox and T-RackS

Authorization problem

Postby Petik_Andras » Sun Oct 14, 2018 10:26 am

Hi!
I have changed my power supply unit in my computer, and now I can not use the T-Racks CS plugins. He is requiring the authorization progress to be done. I did it already three times, and it looks to be successful, but the plugin asks the procedure again and again (In Cubase5St).
Why does not accept my authorization, or wha do I do wrong?
P.A.
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Re: Authorization problem

Postby DarkStar » Sun Oct 14, 2018 2:40 pm

Make sure you are using the latest version of Authorization Manager, form here:
https://www.ikmultimedia.com/products/authorizationmanager/
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Re: Authorization problem

Postby Petik_Andras » Sun Oct 14, 2018 6:59 pm

Hi! Yes, I've downloaded the latest Auth.Manager, before trying to authorize.
It did not help.
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Re: Authorization problem

Postby DarkStar » Mon Oct 15, 2018 11:24 am

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help. And, to help others who run into a similar problem, please let us know how it gets resolved.
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Re: Authorization problem

Postby Petik_Andras » Mon Oct 15, 2018 11:32 am

Hi!
Thanks!
I have already contacted the customer service, and waiting for their respond.
I think, the problem can be the fact, that I re-installed the Win7 (because of HD failure)
And maybe the sytem does not allow me to authorize again.
The strange thing is: all attempt is completed, and there is no any message about any problem. It looks to be normally finished.
I hope, there will be good solution.
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