Hammond B3 won't register

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Hammond B3 won't register

Postby rpthomas » Thu May 23, 2024 9:53 pm

I have sent several emails to support, but no response. I bought Hammond B3, I have a registration code, but it fails to register, telling me that it is already registered to someone else. I've started action with my bank, but I'd rather keep the instrument because it's good. However, IK's support is appallingly bad...
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Re: Hammond B3 won't register

Postby Peter_IK » Thu May 23, 2024 10:13 pm

Where did you purchase it?
IK Multimedia. Musicians First.
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Re: Hammond B3 won't register

Postby rpthomas » Thu May 23, 2024 10:21 pm

Peter_IK wrote:Where did you purchase it?



Order No. 2024INT617153DD
SKU Product Description Qty Unit Price Total
HB-3X-DID-IN Hammond B-3X (Download Only) 1 49.99 49.99

Payment Method: CREDITCARD
Payment Terms: Advanced
Escl. Art. 7-septis
Total Amount €49.99
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Re: Hammond B3 won't register

Postby rpthomas » Thu May 23, 2024 10:33 pm

Peter_IK wrote:Where did you purchase it?

Peter, thank you for your reply. But I still can't register it. It tells me it is registered to someone else. Unless I've created two accounts in error, I'm completely stuffed. It's no good asking the question unless you can give me an answer.
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Re: Hammond B3 won't register

Postby rpthomas » Thu May 23, 2024 10:57 pm

Problem resolved, with thanks.
It's been a very swift resolution since I came on the forum, and it's much appreciated.
Richard
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Re: Hammond B3 won't register

Postby Peter_IK » Thu May 23, 2024 11:06 pm

I was going to follow up with "if you bought it from IK it is automatically registered to your account and you will find it in IK Product Manager" but you found the solution and are all set which is excellent to hear. Thanks!
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