Hammond B-3X, Syntronik, Syntronik Deluxe, SampleTank, Miroslav Philharmonik 2, SampleTron 2, and all Powered by SampleTank instruments and sounds for Mac/PC
by josuefebles » Fri Nov 19, 2021 3:12 pm
I'm downloading some of the sounds I've purchased.
Every time I open a new one to download, there's one day less!
I'm doing it all during the same day: today..
I've lost quite a few days in just a few hours...
Why goes the counter down after each download in the same day?
Is that the way it's supposed to work?
Thanks
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josuefebles
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by DarkStar » Fri Nov 19, 2021 3:53 pm
@ josuefebles
Please contact Technical Support and explain what you are seeing. They will investigate and find out what is happening. After you get the auto-acknowledgement email. take a screenshot of the "Days remaining" for a file that you have not yet downloaded, download it then take another screenshot showing the change. Send them both as email attachments to Support.
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DarkStar
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by ritchie123 » Thu Feb 03, 2022 6:13 pm
[Mod Edit: Intemperate language removed. a summary is below. Further such posts may result in a forum ban.]- I purchased Total Studio Max almost a year ago.
- It refused to install, I contacted Support but the problem was not resolved
- Recently I tried to install all of my IK multimedia software again. Same problem,
- And I cannot download anything, as they have all expired.
- I would like to get a refund.
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ritchie123
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by DarkStar » Thu Feb 03, 2022 6:59 pm
Technical Support will, I am sure be able to sort out the problems.
Please raise a new Support Ticket, explaining your predicament. In the circumstances they may well reset your Sounds downloads expiry dates. It would be best to tackle one problem / product at a time to keep things simple.
For info: all of the software installers will still be available. It is only the big sounds library downloads that expire.
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DarkStar
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