Sampletank 4 not working anymore

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Sampletank 4 not working anymore

Postby dhowarthmusic » Wed Mar 06, 2019 2:11 am

My Sampletank 4 on my Mac has stopped working. When I try to scan the instruments folders it won't scan them anymore. Is there a fix for this? I have tried reinstalling and running the sounds updates again. I started a support ticket last Friday and hear nothing yet. Anyone got any ideas on how to fix this?
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Re: Sampletank 4 not working anymore

Postby garfy » Wed Mar 06, 2019 9:36 am

Hello dhowarthmusic and welcome to the forum.

Have you changed anything in your system or moved the content to a different drive? The first thing I would check is that the pathway in ST4 (Settings>Sound Content) is still correct and (using Explorer or Finder, depending on platform) all the content is in those folders.

If all is correct then I would continue with your support ticket. If you haven't had a response you can reply to your own ticket asking for information. If you still have no reply from them in 24 hours, PM your ticket number to either Ryan_IK or Peter_IK and they will look into it for you.

Hope that helps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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