HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME [resolved]

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HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME [resolved]

Postby russellwolff » Thu Dec 28, 2017 3:31 pm

Please help! Standalone or plugin.
Crashes on every single load.

Standalone version bounces but never opens.

And having the plugin version in the PT AAX plugins folder prevents Pro Tools from opening. Pro Tools unexpectedly quits unless i remove ST3 from the plugins folder.

I tried installing older versions. Uninstalling. Nothing.

System: Mac OS X 10.12.6 - ,
Host: Pro Tools - PT 12.8.3,
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Re: HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME!!!

Postby DarkStar » Fri Dec 29, 2017 5:35 pm

Hello russellwolff and welcome to the forum.

Sorry to hear about the problem. The best thing to do is contact IK Multimedia Support, here:
http://www.ikmultimedia.com/contact-support/mi/
with all details you can provide, for some one to one help.

To help others, when it gets resolved, let us know how.
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Re: HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME!!!

Postby russellwolff » Tue Jan 02, 2018 1:26 pm

I have been in touch with them. No solutions yet. Figured I would see if anyone else had this issue come up.
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Re: HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME!!!

Postby silver-machine » Sun Jan 07, 2018 11:39 pm

Hi

I do not know if this helps,

I had an older I7 computer from 2009.It was a Red Sub one from Gear for music.
I upped the ram to 12 gig , but my motherboard/graphics card and all other parts and bios were not upgradeable anymore.
I had crash after crash and nothing would make Sampletank work without a crash or blue screen.
It always came up with a box saying there is something wrong Inside Sampletank.
I had a right old time with that and took Sampletank out.
My computer died in December and I had another computer built from PC Specialists in uk.
Cost me £1700.This time I had 32 gig ram put in. maybe over the top ,but works great.
I reloaded Sampletank and now It plays flawlessly and Is also fast and so is Syntronic.
No matter what people say computers need to keep up with all the updates nowadays as Chipsets, Motherboards and Grapic Cards etc need updating to keep up with the times.
I reckon a computer needs changing every 6 to 7 years approximately.
All this may not be your problem, but all I can say is, I did have this experience you have.

All the best
John :)
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Re: HELP PLS: SampleTank 3.7.x/3.6.x CRASH EVERY TIME!!!

Postby russellwolff » Mon Jan 08, 2018 2:49 pm

SOLVED -

We suspected a permissions issue.
- Created new user on Mac, installed Sampletank - opened flawlessly
- Log into original user, repair permissions via disk utility - still crashed
- Got very very stressed.
- Remembered we live in a state with medical marijuana
- Time passes...
- Feeling much more relaxed for some mysterious reason
- Have a little bite to eat
- Back to computer, downloaded and ran the latest version of Onyx (disk utility)
- Ran THEIR Disk Permission repair utility
- BOOM Sampletank Working flawlessly
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