Redownloading sounds sampletank?????

[ponyboysa42]

How do you reinstall sounds in product manager. All that I've installed asks me a location then does nothing. All the ones I haven't do What they are supposed to. I have no three dots under the install button for more option. Every time I've tried to manually install anything for Syntronik it's never worked. Half won't even open. Sample tank I've got most to work. I've un installed and re installed both Syntronik and the product manager. I'm considering everything n starting over.
Will that reset the installs? Thank you.

[DarkStar]

The best thing to do is contact IK Technical Support, via the IKM web site, for some one to one advice. You will need to search the FAQs first, then you will see a link to the Support form.

[ponyboysa42]

That’s the worst thing to do. Their response time is horrible n I generally figure it out long before they respond. Sent 3 emails to the wrong place before I finally saw that link at the bottom of the FAQ I’d read 3 times.

I erased n re installed everything n now it’s mostly working. There are a few sounds that won’t finish installing. But I don’t need them all anyway..bought studio max so I feel like “they are mine…so I want them!”

When you press contact support it should take u to support n not n endless faq loop that might not even address your topic so u don’t read it. I’ve read several daws repeatedly and been dealing with them for like 10 years n just noticed that where the correct link is. At least now I know where the link is.

[Peter_IK]

That’s the worst thing to do. Their response time is horrible n I generally figure it out long before they respond. Sent 3 emails to the wrong place before I finally saw that link at the bottom of the FAQ I’d read 3 times.

I erased n re installed everything n now it’s mostly working. There are a few sounds that won’t finish installing. But I don’t need them all anyway..bought studio max so I feel like “they are mine…so I want them!”

When you press contact support it should take u to support n not n endless faq loop that might not even address your topic so u don’t read it. I’ve read several daws repeatedly and been dealing with them for like 10 years n just noticed that where the correct link is. At least now I know where the link is.

It is not an endless loop. You should search the FAQ first, and then if you don't find an answer you will see an option/link to open a support ticket.

It also says this at the top of the page when you go to the Support page on the IK site:

Before contacting the Support team, please review your product's User Manual or review the FAQs below as there is a chance that your issue has been addressed already and can be quickly resolved.