All the IK Multimedia Products that are Registered to your Account should be listed there. Did you have a different User Account in the past?
Please contact
Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a
red button link to the Support form. Sales Support can look at your Account and see what's going on.
Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.
Administrators and Moderators here cannot access your Account.