T-RackS 5.4.0 will not switch to ASIO mode

[mgaitor]

I had a previous version, either 5.1.1 or 5.3.1, running fine using my Focusrite ASIO driver. Three days ago, I installed version 5.4.0; now I cannot get T-R to use the ASIO driver for anything. Every time I try, the program simply disappears from the screen. Not even an error message. I've had this problem with IK programs in the past, especially Amplitube, but was always eventually able to get it working. Not this time. Does anyone know how to fix this? Can I just reinstall an earlier version?

[garfy]

Hello mgaitor

Does anyone know how to fix this?

Have you tried an uninstall/reinstall?

As this is a user-to-user forum and not direct to IKM support, in case no one else chimes in here with advice or a solution the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

Can I just reinstall an earlier version?

Yes. If you go to your User Area and click on Past Release next to TR5 (or module) you should be able to download a previous version.

[mgaitor]

Have you tried an uninstall/reinstall?

No, but I will. Thanks.

[mgaitor]

Uninstall/reinstall did not change things. Filed a support ticket.

[garfy]

Uninstall/reinstall did not change things. Filed a support ticket.

IK Support are always best placed to help you out.

Did you try rolling back to a previous version, just in case that fixed the issue, even temporarily?

[mgaitor]

Did you try rolling back to a previous version, just in case that fixed the issue, even temporarily?

Will try that today. I'm sure I had 5.1.1 or 5.3.0 working for quite a long time before this update.

[mgaitor]

I did uninstall/installs of both 5.1.1 and 5.3.1. None of them will let me switch to ASIO now. Nothing I can think of to do now but wait on IK tech support.

[HexagonSean79]

Just bought T Racks and I am having the same issue. When selecting ASIO from the technology pulldown on the audio settings window, I just receieve the "Could not initialize audio device of type 'ASIO' "

Frustrating... any tips or tricks?

[DarkStar]

Other users may chip in. Meanwhile, contact Technical support, via the link given above.

[HexagonSean79]

Other users may chip in. Meanwhile, contact Technical support, via the link given above.

Done and done... trying to parallel path my way to a solution.