Tonex One intermittently flashes and shuts off

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Tonex One intermittently flashes and shuts off

Postby jtwimberley » Tue Nov 12, 2024 2:07 am

I purchased a ToneX One pedal back in March and have enjoyed it. However, I have recently started having issues where the pedal flashes ( I.e., all LEDs flash) and it intermittently shuts off. I thought it might be that I didn't set the input trim correctly. When I checked, I found that it was set so that it turned green but didn't clip into the red.

I am currently running without and gates, compression, or reverb. I am starting with just an amp and I am running stacked overdrives in front of the pedal.

Does anyone know if this behavior is normal? Is it possible I'm hitting the front end of the pedal too hard? I haven't tried just the guitar plugged into the ToneX One to see if it does the same thing.

How do you contact support? I went to support thinking I would put a support request in, but all I could do is search their site.

I just bought another pedal thinking I would try to set up a wet/dry setup, but my first pedal keeps intermittently shutting off.
jtwimberley
 
Posts: 1
Joined: Tue Nov 12, 2024 1:45 am

Re: Tonex One intermittently flashes and shuts off

Postby DC_IK » Thu Nov 14, 2024 12:16 am

You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/hw.
They can help you sort this out.
DC_IK
 
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Joined: Wed Feb 09, 2022 8:54 pm


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