Axe I/O One disappears every time I close a Logic project

[astrogirlplays]

Hello all! I'm not sure if this is a Logic or an interface firmware issue. Since Logic automatically updated to 11, I've been having this bug where when I close a project, the I/O One would disappear from the audio device list. To solve this, I'll have to quit out Logic completely, or plug/replug the interface which is a pain every time I need to change a project.

I've confirmed this is an issue limited to Logic only because while the device isn't registered by Logic, I can still see I/O being used as the in/output device in System Preferences.

I've tried updating my macOS to the latest to no avail. I can't roll back on the Logic's version cuz I'm not gonna do Time Machine or something like that just for this. I just wanted to see if anyone's seen this problem.

Thanks in advance!

Info:
Logic Pro 11.0.0
macOS Sonoma 14.5
MBP 2018 Intel i5

[dj_shatterglass]

I've had a problem with Axe I/O One disconnecting. It's not just when I quit Logic, though; it's all the time. (I just had to unplug it and reconnect it just now.) I seems to happen more often after I 1) upgraded to Mac OS 14.5, 2) upgraded to Logic 11, and 3) installed ProTools Intro. Like I said, though, it disconnects independent of Logic, like if I'm using it to drive Amplitube directly.

At first I thought it was a power issue — I had it connected to a USB hub. Then I tried connecting it to a powered USB hub, but that didn't help. I moved some things around and connected it directly to my Mac mini M2 Pro using a USB-C cable but that still hasn't helped.

I was hoping for a firmware update or something. Is anyone else having this problem?

[Peter_IK]

I was hoping for a firmware update or something. Is anyone else having this problem?

Have you reported your issue to IK Support? Please do so via https://www.ikmultimedia.com/contact-support/hw if you have not done so already in which case you won't have to hope for a solution but will be able to interact with someone who can help resolve your issue directly with you. Thank you.

[Patthedog123]

Yes I have the the same problem with the AXE I/O One. Closing a Logic Project, or even double pressing the stop keyboard shortcut (numeric keypad 0) to reset the playhead results in my MacBook temporarily losing connection to the AXE. If I look in the Console crash logs I see multiple references to coreAudiod.

It started happening since the Logic 11 update and seems specific to the AXE I/O. I haven't been able to reproduce the problem with my MOTU interface or using the MacBook's built in audio interface.

[Peter_IK]

I was hoping for a firmware update or something. Is anyone else having this problem?

Have you reported your issue to IK Support? Please do so via https://www.ikmultimedia.com/contact-support/hw if you have not done so already in which case you won't have to hope for a solution but will be able to interact with someone who can help resolve your issue directly with you. Thank you.

[Patthedog123]

@astrogirlplays Did you ever find a solution to this? I've contacted support but haven't received a reply yet.

[Patthedog123]

I took some Sunday afternoon time to troubleshoot this. It occurred to me that as well as being an audio interface, the AXE I/O One is a MIDI interface. So I went through each of the Reset Message sent to external MIDI ports, and lo and behold, turning them all off solved the problem. Then I went back through each them to see which were okay to turn back on. It turns out that selecting any more than three of the controller reset messages causes the interface to disconnect. 

My guess is that there's something in the AXE I/O firmware which causes it to crash/reset when it receives the reset messages from Logic Pro 11. Anyway, the settings that work for me are:

Logic Settings / Midi / Reset Messages:
All checkboxes off except
Control 123 (All notes off)
Control 1 (Modulation) to zero
Pitch Bend to Center Position
Send unused instrument settings on reset.

[dj_shatterglass]

I took some Sunday afternoon time to troubleshoot this. It occurred to me that as well as being an audio interface, the AXE I/O One is a MIDI interface. So I went through each of the Reset Message sent to external MIDI ports, and lo and behold, turning them all off solved the problem. Then I went back through each them to see which were okay to turn back on. It turns out that selecting any more than three of the controller reset messages causes the interface to disconnect.

My guess is that there's something in the AXE I/O firmware which causes it to crash/reset when it receives the reset messages from Logic Pro 11. Anyway, the settings that work for me are:

Logic Settings / Midi / Reset Messages:
All checkboxes off except
Control 123 (All notes off)
Control 1 (Modulation) to zero
Pitch Bend to Center Position
Send unused instrument settings on reset.

Thanks for the tips … I’ll give it a try and report back.

[VoxNumana]

Send USED instrument settings on reset.

Thanks. Problem solved

[cengaver]

...double pressing the stop keyboard shortcut (numeric keypad 0) to reset the playhead results in my MacBook temporarily losing connection to the AXE.

I was so frustrated about this.

My guess is that there's something in the AXE I/O firmware which causes it to crash/reset when it receives the reset messages from Logic Pro 11.

I tried everything I could think of like removing the usb hub, and external monitors, switching the usb ports and changing cables thinking that it was some power related issue. I also updated the firmware.

I could have never found this solution in a million years. Thank you @Patthedog123 for being a genius!

[Falloutfreaks]

This solution worked for me. Thanks Patthedog123

It doesn't seem to be an issue with my Scarlett Solo just with the AXE I/O