Axe I/o power supply noise

[RobWalker87]

Just got an axe I/o after a pretty lengthy wait. Installed all the software and powered the device on. First thing i notice is a squeel coming from the power supply. Anyone else expericed this or have I got a dud? Not entirely confident in the power supply as it feels a bit cheap to me. Plugging it into a conditioned power strip. Nothing else has been as noisy as this. It's on the level of being unbearable to be honest but I don't really want to have to send the whole device back. The device itself seems to work fine.

[Peter_IK]

That is not the normal behavior. I would suggest working with IK Support via a support ticket if you haven't opened one yet. I'm sure they'll be able to assist.

[RobWalker87]

I raised a ticket and even sent a recording of the noise. Still not had a response a week and half later. I ordered a power supply from gear4music and it has resolved the issue. Didn't really want to go spend more money. Hopefully IK will eventually respond and send me a replacement power supply so I can have a spare, but not holding my breath. Power supply issues aside the device itself has been brilliant. Not had a single blip yet (touch wood) and have been thoroughly enjoying playing with Amplitube.

[Peter_IK]

What is your ticket number?

[RobWalker87]

7529721

[Peter_IK]

7529721

Thank you, I've relayed your ticket to our Support Manager.