iRig Stomp I/O not detecting input!!!

[jacksonmonkey]

I just bought this brand new, it won't let me select the "headphone" input from iPad or iPhone, doesn't detect a signal through USB on PC or MacBook Pro. Running an iPad pro, iPhone Xs, MacBook Pro 15" 2018 all on the latest mac is, and a gaming PC I built with an octo-core cpu. So far this has proven to be nothing but a bulky paper weight and has me seriously considering just sticking with my analog gear. This product is touted as a plug n play, yet doesn't work at all. Extremely frustrated, and I've already opened a ticket with no response in over 48 hours... Downloaded Asio4all driver to PC, everything is up to date. Maybe purchasing frustratingly difficult items is better left to those without PTSD.

[Peter_IK]

I'm sorry to hear you are having trouble. Please note that if you already have a ticket open we have guidelines on this user-to-user forum where you can PM your ticket number to Ryan_IK or myself to have someone take a look.

I know it is frustrating when something doesn't work out of the box and you are having an atypical experience, but I'm sure they will be able to assist you. Note that the support team will typically reply within 1-2 business days so if the ticket was opened over the weekend that would mean you'd hear from them when the office is open during the week.

Thank you for your patience and I can't wait until they get you up and running with iRig Stomp I/O as that is a great unit!