Bought new AXE I/O Solo, cannot register product

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Re: Bought new AXE I/O Solo, cannot register product

Postby KenR1 » Thu Dec 21, 2023 5:41 pm

Hello,
I have just received my AXE I/O one and I am unable to register it.
I purchased from amazon.

Any help would be appreciated.

thanks
KenR1
 
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Re: Bought new AXE I/O Solo, cannot register product

Postby Peter_IK » Thu Dec 21, 2023 5:43 pm

KenR1 wrote:Hello,
I have just received my AXE I/O one and I am unable to register it.
I purchased from amazon.

Any help would be appreciated.

thanks

If you do not have and/or did not receive the serial card in the box after purchasing a new AXE I/O One from an authorized dealer, please contact IK Support and they will be able to assist you via http://www.ikmultimedia.com/contact-support/hw Thank you.
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Re: Bought new AXE I/O Solo, cannot register product

Postby KenR1 » Thu Dec 21, 2023 6:12 pm

Hello,

Thank you for the reply. I did get a product card in the box. However, i get a 205 error when trying to register with the product manager.

I have raised support ticket and hope will be sorted soon.

Thanks
Ken
KenR1
 
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Re: Bought new AXE I/O Solo, cannot register product

Postby KenR1 » Thu Dec 21, 2023 9:59 pm

Customer support sorted it out

Supper quick response.

Thank you!
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Re: Bought new AXE I/O Solo, cannot register product

Postby Peter_IK » Thu Dec 21, 2023 10:23 pm

KenR1 wrote:Customer support sorted it out

Supper quick response.

Thank you!

Great! I was going to reply that I wasn't happy to hear that because you couldn't register AND because I didn't know what that error number meant :D
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