iRig keys I/O 49 firmware update failed

[Namyong Jeong]

Hi. I just brought iRig keys I/O 49.

I try update firmware 1.0.11 on mac OS catalina.
but.

Rig Keys IO 49 Bootloader (USB Bootloader) was found.

Firmware update started. The operation could take several minutes...Firmware update finished with ERRORS!
Now you can disconnect iRig Keys IO 49.

what's happen?

I hope solve to this problem.
any help?

[Peter_IK]

Sorry to hear you are having trouble. I'm not sure what would have caused that for you but since this is mainly a user-to-user forum I'd suggest opening a ticket with IK Support at http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they'll be able to assist you and take care.

[Namyong Jeong]

Sorry to hear you are having trouble. I'm not sure what would have caused that for you but since this is mainly a user-to-user forum I'd suggest opening a ticket with IK Support at http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they'll be able to assist you and take care.

thank you for your suggestion.
I just open ticket with IK Support.

[AGVradio]

^^^

Were you able to find a solution for this?. I am having a similar problem with a laptop and my iRig Keys 49 I/O: it does not update and stops working after a while, needing a reconnection

Thanks!

Jose

[Wallaby12]

My firmware update ALSO failed.

[Peter_IK]

Sorry to hear you are having trouble. I'm not sure what would have caused that for you but since this is mainly a user-to-user forum I'd suggest opening a ticket with IK Support at http://www.ikmultimedia.com/contact-support for direct and official technical support. I'm sure they'll be able to assist you and take care.