AXE I/O Solo came with Amplitube 4, not 5 [Resolved]

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AXE I/O Solo came with Amplitube 4, not 5 [Resolved]

Postby gburns1 » Wed Sep 15, 2021 8:42 pm

Hi,

I have a ticket open with support about this, but thought I'd ask here:

I bought the AXE I/O Solo + Amplitube 5 Bundle off the company website, but when I registered the serial number I got Amplitube 4 Deluxe (which I already had) instead. How do I go about getting Amplitube 5?

Thanks.
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Re: AXE I/O Solo came with Amplitube 4, not 5

Postby DarkStar » Wed Sep 15, 2021 10:37 pm

I would think that both AT$ Deluxe and AT5 should be listed in the IK Product Manager.

Also, have a look in your User Area / My Products.

Please contact Sales/Account Support, via here. You will be able to search the FAQs first, but if they do not resolve your issue, there is a link at the top of the Search FAQs page to a Support form. Sales Support can look at your Account and see what's going on. Response time aims to be within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

Administrators and Moderators here cannot access your Account.
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Re: AXE I/O Solo came with Amplitube 4, not 5

Postby gburns1 » Thu Sep 16, 2021 5:03 pm

Everything got sorted through support. Thanks.
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Re: AXE I/O Solo came with Amplitube 4, not 5

Postby DarkStar » Thu Sep 16, 2021 10:34 pm

As this thread has been resolved for the original poster it will be marked as such and locked to keep the forum tidy.
  • If you are the original poster and wish to add a comment please ask a Moderator to unlock the thread.
  • If you are reading this thread because you are having similar issues or have questions of a related nature, please feel free to start a new topic.
  • Remember that similar symptoms do not mean the same problem or solution.
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