Sorry to hear you are having trouble with your iRig Stomp I/O. Have you tried resetting the unit as it might be in Standalone Mode? You can find the steps on how to enable/disable Standalone Mode in this FAQ:
https://www.ikmultimedia.com/faq/index.php?id=1149Since you also express dissatisfaction with a ticket you have open, please note that there is a post on this forum with guidelines on how to post about that sort of issue. Basically, please provide your ticket number as that would be required in order to escalate your issue.
This forum is mainly for user-to-user discussion and general announcements so please try the suggestion above and if that doesn't work please do provide your ticket number so we can have someone take a deeper look at your issue and concerns.
Thank you.