Axe I/O and the monitor knob :noises

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Axe I/O and the monitor knob :noises

Postby phenix992 » Mon Dec 28, 2020 6:34 pm

hi
when I turn the knob to the left, there is a background noise and some strange sounds :?
:roll:
and nothing in the opposite direction
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Re: Axe I/O and the monitor knob :noises

Postby Peter_IK » Mon Dec 28, 2020 10:51 pm

Mine doesn't exhibit this behavior, I'd suggest contacting IK Support for official tech support via http://www.ikmultimedia.com/contact-support if you haven't done so already.
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Re: Axe I/O and the monitor knob :noises

Postby phenix992 » Wed Dec 30, 2020 7:32 pm

i have contacted them several times
no answers
or 1 : a miracle
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Re: Axe I/O and the monitor knob :noises

Postby Peter_IK » Wed Dec 30, 2020 7:36 pm

They normally respond within 1-2 business days. You should get a confirmation when you open a ticket with a ticket number. You can also respond to that confirmation to get a status if it has been a while, note that there is heavier than usual volume during the holidays and end of year. Thank you.
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