Mine doesn't exhibit this behavior, I'd suggest contacting IK Support for official tech support via http://www.ikmultimedia.com/contact-support if you haven't done so already.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.
They normally respond within 1-2 business days. You should get a confirmation when you open a ticket with a ticket number. You can also respond to that confirmation to get a status if it has been a while, note that there is heavier than usual volume during the holidays and end of year. Thank you.
IK Multimedia. Musicians First. YouTube - Facebook - Twitter Need help? Our support team will be happy to help and can be reached at this link. From the rules: Moderator decisions are not a matter for forum discussion and are final.