Looking for Help

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Looking for Help

Postby Irondog » Sun Jan 12, 2025 12:29 am

Hi all, I was very excited to get a Tonex pedal and even bought the Metal Gems collection in anticipation. Unfortunately my excitement has turned to frustration.

I cannot get sound in either Amplitube 5, version 5.10.2 or Tonex Max, version 1.8.1. I have an account and the IK Product Manager. I am using a pair of reference speakers plugged into my PC. I have loaded the ASIO driver and even with it selected I get no sound.

I have my guitar going into the Tonex pedal and the Tonex pedal connected via the included USB cable.

Also if I have the Tonex pedal connected and try to load Amplitube 5 it will just hang. I need to load Amplitube 5 and then connect the Tonex pedal.

Any help is appreciated as I am totally lost.
Irondog
 
Posts: 3
Joined: Sun Jan 12, 2025 12:10 am

Re: Looking for Help

Postby DC_IK » Wed Jan 15, 2025 12:05 am

Contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw.
They can look into this and help you out.
DC_IK
 
Posts: 220
Joined: Wed Feb 09, 2022 8:54 pm

Re: Looking for Help

Postby Irondog » Wed Jan 15, 2025 3:12 am

Thanks I have.
Irondog
 
Posts: 3
Joined: Sun Jan 12, 2025 12:10 am


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