[RESOLVED] Tonex hangs forever at Restore Purchases

AmpliTube TONEX, AmpliTube 5, AmpliTube Custom Shop, AmpliTube Joe Satriani, AmpliTube Brian May, MESA/Boogie®,Orange™, Fender™, Hendrix™, Metal, AmpliTube SVX, and more for Mac/PC

[RESOLVED] Tonex hangs forever at Restore Purchases

Postby OlexandrIgnatov » Tue Dec 03, 2024 12:10 pm

Hi everyone,

I recently purchased a collection, but I’m encountering an issue when trying to load it in Tonex. The app freezes in the following scenarios:

1. When I select Restore Purchases.
2. When I try to download the sounds by selecting the collection from the left menu.

Everything is fully updated, and I’ve already tried reinstalling the app, but the problem persists. I'm on a MacOs Sequoia.

Has anyone experienced this issue or have any suggestions for a fix?
OlexandrIgnatov
 
Posts: 2
Joined: Sun Nov 24, 2024 11:15 pm

Re: Tonex hangs forever at Restore Purchases

Postby DC_IK » Thu Dec 05, 2024 12:18 am

You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw.
They can look into this for you.
DC_IK
 
Posts: 220
Joined: Wed Feb 09, 2022 8:54 pm


Return to AmpliTube & TONEX Guitar Amp & FX