Can't use TONEX software without Product Manager?

[fjzax]

Hello all,

New TONEX user here. Whenever I launch TONEX (plugin and stand alone), I get the following warning when I am not logged in to the Product Manager: WARNING Authorization missing! Please quit TONEX and re-authorize using IK's Product Manager. When I'm logged in to Product Manager, I don't get that warning. Do I really need to be logged in to just use the tone models and presets that are local to my machine (without accessing ToneNet)?

I have the latest version of TONEX (max) on Windows 11.

Thanks
fj

[Peter_IK]

You should only need to log on and open IK Product Manager when you initially authorize and I believe it may need to be after a long period of time. Sounds like something is making TONEX think it is no longer authorized so I'd suggest reaching out to IK Support via https://www.ikmultimedia.com/contact-support/sw so they can troubleshoot directly with you and get you all fixed up.

[fjzax]

Thanks Peter! I'll reach out to support.

fj