I accidentally deleted a premium tone model

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I accidentally deleted a premium tone model

Postby Salcedo76 » Wed Jul 10, 2024 10:12 am

I accidentally deleted a premium tone model, DZtruction! and i cant restore by any mean.

I have already tried restoring purchases and also deleting and reinstalling Tonex and nothing.

Any suggestions?
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Re: I accidentally deleted a premium tone model

Postby Peter_IK » Wed Jul 10, 2024 4:31 pm

Ah that is a preset, a reinstall should normally take care of that from what I was told but seems something went wrong in your case. Did you also un-authorize and then re-authorize TONEX software in IK Product Manager after you reinstalled?

If that doesn't work I would suggest reaching out to IK Support who can help you directly and take care of restoring that preset for you.
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