Audio interface drivers not being recognised by other softwa

[Okudoduma990]

I'v got a focusrite 2i4 interface, until recently it worked just fine with software like amplitube (guitar amp sim) and various DAW's, even on windows 10 (64bit).

I'v now re-installed windows (Once again, windows 10 professional, 64 bit) and I can't get any specialised software like amplitube or a DAW to work.

I have it set as my default audio device, and audio comes out of it just fine from windows, games, media etc.

But if I try to run amplitube or something similar I can select the inputs and outputs on the interface, but not its driver, I can only choose between my motherboards audio drivers and ASIO.

I have tried the newest drivers for my interface, and older ones I knew used to work.

Any idea what could be wrong?

[JJBungles]

Gosh, I have the same problem. I have posted a technical support issue (#9922534) and there response was just don't run at the higher sampling rates even though I tested Amplitube 5 initially with focusrite at 192000 samples with an 8.3 ms latency. Then I installed Ableton Lite and all my problems started.

Amplitube 5 wont work past 48000 now. I need to set the buffer size instead of amplitube setting it itself. Tonex software will set the buffer size, even at 192000 (11ms latency). I tried everything (even system restore point prior to ableton live) to try to get back to what i had originally.

I think its a registry issue and I cannot get technical help to go deep enough to rid the issue. My aim was to get a 20ms or less latency. Amplitube is now 45. Cant get any lower. I only wish technical support could go through the process , register keys and / logs so that i can find the issue.

I also logged the issue with focusrite but their technical support aren't qualified enough to go any deeper. IK said just dont go past 48k, understandable, but I was able to to 192000 but can no longer. And no one will point me in the right direction to find out where to look.

[alexanderduen]

That sounds annoying. Here are a few quick fixes:

Reinstall Drivers: Uninstall the current drivers and reinstall the latest from Focusrite’s site. Restart after.

Select ASIO Driver: In Amplitube/DAW, make sure to choose the Focusrite ASIO driver in audio settings.

USB Port Switch: Try a different USB port; sometimes they can be picky.

Close Other [Mod edit - spam link has been removed; posting further such links will lead to a ban from the forum] Apps: Make sure no other audio apps are running that could conflict.

Check those out and hopefully, you'll be back to rocking in no time!

[Peter_IK]

If you are working in a support ticket and the rep tells you something that doesn't work or isn't satisfactory, please reply to that ticket and let them know so they can continue to work with you on the issue.