custom shop items not showing in ampitube 5.

[Adorduan1]

I'm new to this stuff so bear with me. I have a Axe I/O solo that came with Ampitube 5. got it installed and authorized. Bought the Modo Drums for the promo, so i used some of my freebies on custom packs for ampitube. i got them registered and authorized, but when i open ampitube, they are still locked. is there something else i have to do to use them? this stuff is not very user friendly. I'm beginning to wonder if I made a mistake buying this stuff. opened a ticket but it said it would be a few days to get back to me.

[DarkStar]

Hello Adorduan1 and welcome to the forum.

Try this: run the Custom Shop standalone program, login, click on your User Account name and select "Restore my purchases".