How to change payment currency from Euro to USD ?

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How to change payment currency from Euro to USD ?

Postby ivankris2408 » Sat Aug 21, 2021 11:52 am

I would like to buy Amplitube 5 but its in euro. how to change it to usd ?
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Re: How to change payment currency from Euro to USD ?

Postby DarkStar » Sat Aug 21, 2021 1:34 pm

The currency id based on your location (as determined by the location of your ISP, I think). You may like to contact Sales/Order Support about your IK Multimedia account.
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Re: How to change payment currency from Euro to USD ?

Postby ivankris2408 » Tue Aug 24, 2021 9:52 am

Thank you for the information, I have already contacted the sales/order support 3 days ago but still no response. Just to make sure, is this the right link to contact support ? https://www.ikmultimedia.com/contact-support/sales/
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Re: How to change payment currency from Euro to USD ?

Postby Peter_IK » Tue Aug 24, 2021 4:08 pm

Yes, that is the correct link. They will contact you as soon as they can, as they contact people in the order in which they submit their requests. Thank you.

Note also that they usually reply within two business days (M-F) so if you mean three days including Saturday and Sunday, those are not business days.
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Re: How to change payment currency from Euro to USD ?

Postby ivankris2408 » Tue Aug 24, 2021 4:17 pm

Ok, I thought I used the wrong link. Thank you for the information.
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