AT5 Slash collection works as demo version in LPX

[couachan]

Hi all,

I tried to fix this by myself but couldn't.

The thing is I've bought Slash collection, authorised it in Custom Shop, but when I listen to a track using a Slash preset in Logic Pro X Amplitube 5, it works as a demo version, meaning the sound from this track aleatory come and goes with a "pshhhhhhhhh" during a few seconds. I've double checked that I owe all the amps, stomps, etc used on the presets so I don't understand. Does somebody could help me with this please?

[DarkStar]

Hello and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chip in. But please remember that the same symptoms do not necessarily mean the same problem.

Does it work OK in the standalone AT5 program? And please have a look at this thread:
https://cgi.ikmultimedia.com/ikforum/viewtopic.php?f=5&t=26228

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Meanwhile, the best thing to do is contact Support, via here. There is a link at the top of the Search FAQs page to the Technical Support form, for some one to one investigation and help. Response time is usually within 2 working days (US (East Coast) Business hours, generally), but in the current circumstances please allow some more time.

And, to help others who run into a similar problem, please let us know what you did to resolve the problem. Please do not quote directly any correspondence from Support, as that may apply only to your particular circumstances and may lead others down the wrong track.