Can't seem to get AmpliTube to work

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Can't seem to get AmpliTube to work

Postby ROBD1968 » Sun May 31, 2020 10:01 pm

Hi guys, I'm new to the PC amp modeling thing and I'm am just trying to check out the free parts of AmpliTube to see if I like it. I just purchased a Focusrite Scarlett Solo and it seems to be working, I set the gain and I can hear a nice clean guitar sound if I hit the Direct Monitor button in my headphones.

When I open AmpliTube, selecting any of the gear does not do anything. If I try the tuner, nothing happens. Also of note, when I go to midi settings I cannot choose Asio. I get

"Could not initialize audio device"
"Please check your device is connected and turned on"

I was about to submit a ticket but I figure I'm just missing something stupid so I thought I would throw it out there, thanks in advance for any help!
ROBD1968
 
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Re: Can't seem to get AmpliTube to work

Postby garfy » Mon Jun 01, 2020 12:21 pm

Hello ROBD1968 and welcome to the forums.

This is definitely not expected behaviour, so a ticket into Official Support will be the best way to go as they will give you some one-to-one help.

https://www.ikmultimedia.com/contact-support/mi/
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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