loud hiss in AmpliTube

[theod1234]

Hello i purchased AmpliTube several days ago and now there is a loud hiss every few seconds. It says that the product is authorized not sure how to fix this. please help

[DarkStar]

Hello and welcome to the forum.

I am sorry to hear about the problems you are running into.

As this is primarily a user to user forum, someone-else may chime in [#]. Meanwhile, the best thing to do is raise a Support Ticket, here for some one to one investigation and help (US (East Coast) Business hours, generally). Response time is usually within 2 working days, but in the current circumstances please cut them some slack.

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PS: it would be best to change your Account Name away from an email address, to minimise the chance of it being harvested by web bots and you receiving all sorts of 'special offers' etc from all over the place for years and years. You can change it here:.

[garfy]

Hello i purchased AmpliTube several days ago and now there is a loud hiss every few seconds. It says that the product is authorized not sure how to fix this. please help

If you have started to trial gear (even with an authorised main app) you need to keep the Custom Shop app open at the same time. Could that be it?

[Peter_IK]

Or if purchased it may not be authorized. Please authorize the AmpliTube serial number from your IK User Area --> My Products using Authorization Manager http://www.ikmultimedia.com/authorizationmanager