Upgraded to Ampl 4 message stating Models aren't installed

[rosindabow]

Hello, I just upgraded to Amplitube 4 and went to use it and get the following message: "Preset Warning
The current preset uses models which are not installed:
4 x 12 Brit 8000 Cab
Brit 8000 Cab

The missing models will not be loaded, therefore the preset may not sound as intended"

Did I not install correctly? It comes up for every Amplitube 4 preset I select.

[Peter_IK]

That amp and cabinet are included with AmpliTube 4, are you sure you authorized the AmpliTube 4 serial number? You will also have a serial for AmpliTube 4 Custom Shop in your User Area which will not authorize the amps and some other features of AmpliTube 4.

[rosindabow]

Yes - I just installed it. I used the authorization manager and everything worked just perfectly. Should I reinstall it?

[Peter_IK]

Yes - I just installed it. I used the authorization manager and everything worked just perfectly. Should I reinstall it?

Try opening Custom Shop, clicking AmpliTube up top, then go to Gear --> Restore My Gear. If that doesn't work you will need to open a ticket with IK Support at http://www.ikmultimedia.com/contact-support/mi/ and they will assist you directly.

[rosindabow]

Do you mean inside my DAW or at the IK website?

[Peter_IK]

Do you mean inside my DAW or at the IK website?

Open the Custom Shop application. It is a separate application installed alongside AmpliTube. You can access it by clicking the shopping cart icon in AmpliTube 4 or starting it directly (Start Menu on Windows or in your Applications folder on Mac OS X).

[rosindabow]

Just figured it out - still no go. Gonna open a support ticket. Thanks for your help.

[adam]

Having the same issue, was there ever a solve? Thanks.

[Peter_IK]

Having the same issue, was there ever a solve? Thanks.

If the Gear --> Restore My Gear suggestion above did not work for you please open a ticket with IK Support at http://www.ikmultimedia.com/contact-support/mi/ so they can troubleshoot with you directly. Thank you.

[adam]

Yup, I did, thanks

[KEISER56]

Having the same issue, certain models say not installed when opening tried reinstalling and reauthorizing and restoreing in custom shop ,same thing

[DarkStar]

Make sure that you use the AT4 Serial Number (starting with ATX40) in the Authorization Manager, NOT the AT4 CS Serial Number (starting with ACS40). Then do a Gear / Restore my Gear in the Custom Shop.

If that does not work, contact Support on the link that Peter posted above.