by garfy » Thu Jan 07, 2021 1:35 pm
Hey joguar
Reply back your support ticket telling them that what they suggested didn't work. They will then hopefully move you on to next steps.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL