Amplitube Standalone not working

[Likent]

Hi, just installed Amplitube 4 trial and when trying to run standalone version I get a silent crash (just like nothing happened).

In event viewer there's this info (in spanish, as my OS -win 10 x64- is in spanish):

Code: Select all

Nombre de la aplicación con errores: AmpliTube 4.exe, versión: 4.6.0.0, marca de tiempo: 0x5b2a7982
Nombre del módulo con errores: AmpliTube 4.exe, versión: 4.6.0.0, marca de tiempo: 0x5b2a7982
Código de excepción: 0xc0000409
Desplazamiento de errores: 0x0000000000189753
Identificador del proceso con errores: 0x4c4
Hora de inicio de la aplicación con errores: 0x01d4159c118585fd
Ruta de acceso de la aplicación con errores: C:\Program Files\IK Multimedia\AmpliTube 4\AmpliTube 4.exe
Ruta de acceso del módulo con errores: C:\Program Files\IK Multimedia\AmpliTube 4\AmpliTube 4.exe
Identificador del informe: 9d919dfd-85ab-4768-bfd6-5ff57cec508e
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

Also, xml data:

Code: Select all

 <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
 <System>
  <Provider Name="Application Error" />
  <EventID Qualifiers="0">1000</EventID>
  <Level>2</Level>
  <Task>100</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2018-07-07T02:46:06.306249800Z" />
  <EventRecordID>8605</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Andres-Desktop</Computer>
  <Security />
  </System>
 <EventData>
  <Data>AmpliTube 4.exe</Data>
  <Data>4.6.0.0</Data>
  <Data>5b2a7982</Data>
  <Data>AmpliTube 4.exe</Data>
  <Data>4.6.0.0</Data>
  <Data>5b2a7982</Data>
  <Data>c0000409</Data>
  <Data>0000000000189753</Data>
  <Data>165c</Data>
  <Data>01d4159ca1c349c6</Data>
  <Data>C:\Program Files\IK Multimedia\AmpliTube 4\AmpliTube 4.exe</Data>
  <Data>C:\Program Files\IK Multimedia\AmpliTube 4\AmpliTube 4.exe</Data>
  <Data>900c7182-f936-451e-9a2f-f78f208fa835</Data>
  <Data />
  <Data />
  </EventData>
  </Event>

both vst / vst3 seem to be working fine, any ideas?

[DarkStar]

Hello and welcome to the forum.

As this is primarily a user to user forum, someone-else may chime in. Meanwhile, the best thing to do is raise a Support Ticket, here:
http://www.ikmultimedia.com/contact-support/mi/
for some one to one help. And, to help others who run into a similar problem, please let us know how it gets resolved.

[Likent]

In my case it was caused by having a windows user name with a letter with an accent mark ("é")... I created another account and seems to be solved... for future reference I've also got another sugestion (not tested):
1) Click the Start button in your lower left hand corner and search (By typing) "Region & Language Settings" - open this location
2) On the right, access to "Administrative Language Settings"
3) In the window access:
"Language for non Unicode Programs" > "Change System Locale" > Mark the checkbox "Beta: use Unicode UTF-8 for worldwide language support" > press OK

[DarkStar]

Thank you for letting us know the cause of the problem.