Tone X One not connecting to software PC

[DanWhite]

So im Connected to my pc via high speed usb c cable. the tonex software doesnt recognize it. says " connect your tonex device to operate with the tonex librarian lab" already did firmware update and such. new user

[DC_IK]

Contact the IK Multimedia Support team via https://www.ikmultimedia.com/contact-support/sw.
They can help you out with this.