I'm having a problem with the Tonex Software, HELP!!!!!

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I'm having a problem with the Tonex Software, HELP!!!!!

Postby Jerrydpi » Fri Nov 08, 2024 10:01 pm

Yesterday I received my Tonex Anniversary Pedal, and I registered it in my IK Product Manager with its Serial Number.

It shows up under my Hardware, and under Software it shows Tonex Max Installed (v 1.7.6), and under AmpliTube 5 it shows that v 5.10.1 is installed.

So I connect the pedal to my MBP, and the Tonex Software opens and syncs to my MPB.

But.............................................................

It shows "Tonex Connected" and "Firmware v 4.1.1", but it shows a Serial Number that is not correct, and when I click "Firmware Update" under the Gear Icon, it says "Firmware Is Up To Date".

What am I doing wrong?
Jerrydpi
 
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Re: I'm having a problem with the Tonex Software, HELP!!!!!

Postby DC_IK » Sat Nov 09, 2024 12:13 am

Contact the IK Support team via https://www.ikmultimedia.com/contact-support/sw.
They can help you get started with the software.
DC_IK
 
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