My tonex pedal sounds broken

[cederick]

Why does it sound like this?

I just got it. I trimmed the input and it didnt help anything.

I also get nothing in the headphones.

https://www.youtube.com/watch?v=2J7P4A2fMUI

[DC_IK]

You can contact the IK Support team via https://www.ikmultimedia.com/contact-support/hw.
They can help you get up and running with your pedal.