[RESOLVED] AmpliTube 5 MAX v2 won't update to 5.7.5

[hydemusic]

AmpliTube 5 MAX v2 5.7.4 won't update to 5.7.5. It's stuck in "launching setup....." Tonex Max updated to 1.7.2 normally.

[hydemusic]

I uninstalled AT5 Max and get same response
AmpliTube 5 MAX v2
Launching setup...

Now I nothing!

[Peter_IK]

While you wait for other users to make suggestions here have you reached out to IK Support? I'm sure they can assist you.

[hydemusic]

No Peter I haven't reached out to support. In the meantime, I had saved 5.7.4 download and reinstalled it successfully. In the meantime I have that to work with.

[hydemusic]

Issue resolved by support. V5.7.5 is functioning as it should.

[lesfuller]

Great news! I have the same issue - what was the solution please?

[hydemusic]

To be honest I forgot, that was back in May

[lesfuller]

No probs, thanks Hydemusic, ill try support

[JohnnyAlgoma]

I had the same sort of difficulty updating AmpliTube from 5.7.5 to 5.10.2.
In IK Product Manager, I had selected "Update" for AmpliTube which started the download process. When that reached 100% it specified "Launching setup...". But it did not launch the setup. It just sat idle. I tried restarting PM to no avail. I then went to the folder where Product Manager had placed the installation file (The folder is specified in settings=>Downloads).
In my case:
E:\IK\AmpliTube 5>dir
AmpliTube_5_10_2.zip
AmpliTube_5_7_5.zip
I attempted to view the zip file for 5.10.2 but could not. Nor could I extract the files. In comparison, the old 5.7.5 zip file could indeed be viewed or extracted. So it seems like 5.10.2 may have been corrupted during download.
I then deleted the 5.10.2 zip file, restarted Product Manager, restarted the update process for AmpliTube 5 which commenced the re-download of 5.10.2.
At 100% download, the "launching setup..." did not hang this time and was able to commence and ultimately complete the installation.

[hydemusic]

Issue has been resolved, thanks