ToneX One reverb trim boosting vol instead

[deonw]

I just got the ToneX One pedal to try and save some space on my board.
After messing around with the sw for a couple hours I *think* I understand it with the help of some YouTube videos.

The ToneX One is plugged into the PC via the USB C cable, my guitar into it, and the output into a Focusrite interface which is the default sound output.

The problem comes when I have a preset I've tweaked and saved in the editor and then transfer it into one of the slots in the Librarian. I have a tone model with *NO* reverb turned on, but when I use the Alt controls the reverb knob (far right) does nothing until about 20% and then instantly massively boosts the signal clipping my interface and destroying the tone.

There is no ramp, it's like I turned on a maxed boost pedal as soon as I hit 9 o'clock on the reverb.

More bizarrely it's obviously turning on a reverb as the actual tone disintegrates into a background wash of noise and squeal, but the preset has NO reverb turned on.

I've set the global input trim so I'm barely green when playing normally, but whatever model I load into either slot I have this issue.

What is actually going on here?

[Lorismoto1972]

Hello, I have the same gear and I had the same problem... I solved it by replacing the TRS cable that I bought specifically with the TONEX ONE with a normal two-wire one. I assume, but someone from IK Multimedia should confirm this, that the device detects the presence of a TRS cable and adapts the output to headphone values, which ruins the input sound in the Focusrite interface. I hope this helps.

[Peter_IK]

Hello, I have the same gear and I had the same problem... I solved it by replacing the TRS cable that I bought specifically with the TONEX ONE with a normal two-wire one. I assume, but someone from IK Multimedia should confirm this, that the device detects the presence of a TRS cable and adapts the output to headphone values, which ruins the input sound in the Focusrite interface. I hope this helps.

If you'd like to confirm and resolve any issue please open a ticket with IK Support and they will assist you directly. Thank you.