Hiss, Missing Hundreds of Presets

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Hiss, Missing Hundreds of Presets

Postby Charvel23 » Mon Jan 02, 2023 1:38 am

Hey Everyone,

I purchased Amplitube 5 Max via Sweetwater. Installed fine. Registered it successfully via the product manager.

My installation came with under a hundred presets ready to go. I did some searching in the program folders and found a few that were missing, and moved them to the correct folder -- they are now showing up in the presets available.

However, my friend has the same exact version and he has over 2,000 installed factory presets. I have less than a couple of hundred.

I opened up a support ticket with IK Multimedia, received a perfunctory email acknowledgement but have since been summarily ignored since opening the tickets weeks ago.

Also, for many of the presets that were installed I get a loud hiss which makes it unusable.

A sampling of the presets with the loud hiss.

"Allegiance"
"Wah Wah Lead"
"Vintage Metal Rhythm"
"Metal Rhythm"
"Mercenary Man"
"Lead HiGain boost" (almost blew my ears out)
"Kriterion" (almost blew my ears out)
"Hard Rock Lead"
"Don't Tell Me"
"Mark III Fusion Solo"
"Rectifier in the Mix"
"Triple Gain"
"JS Blowing Up Champ"
"JS Brit 8000 and Inverse Reverb"
"JS Nutron Super Sonic"
"JS OR-120 Fat Crunch Stere0"
"0515"
"Hot Colors"
"JS Big Pig and Red Pig" (almost blew my ears out)
"JS Big Pig and Silver in Areana" (almost blew my ears out)

It seems I'm on my own, at least from IK Multimedia or Sweetwater -- can anyone offer any solutions? Thanks in advance.
Charvel23
 
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Re: Hiss, Missing Hundreds of Presets, Ignored by IK Multime

Postby DarkStar » Mon Jan 02, 2023 11:38 am

Please reply to the email from Support asking for a status report and check out the Guidelines thread on the forum for info about escalating Support Tickets,
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Re: Hiss, Missing Hundreds of Presets, Ignored by IK Multime

Postby Charvel23 » Mon Jan 02, 2023 6:53 pm

I received 1 support ticket for the missing presets. I replied to it. Never received a response.

I have not received a support ticket re: the hiss from the presets that are included.

It's against the forum rules/guidelines to ask for help?
Charvel23
 
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Joined: Fri Dec 23, 2022 7:55 pm

Re: Hiss, Missing Hundreds of Presets

Postby DarkStar » Mon Jan 02, 2023 8:16 pm

Not at all, but the forum is not an official Support path. Maybe another user who ran into the same problem will chip in.
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