AT5 Mesa Mark V amp static/problem?

[JasonFunk]

Hi all, just purchased the Mesa Mark V amp and for some reason when I choose that amp every 10-15 seconds or so I get a loud static sound for about 1-2 seconds. It's not the guitar going to the amp, a noise gate does nothing. It does it on all channels regardless of settings. It sounds almost like a purposeful artifact. None of my other amps do this. I had chose sample for 72 hours, but bought it after about 2 minutes. This sound sounds like something that might be for sample products purposefully screwing it up so you can't record with it. Is that what this is? I have no idea why it keeps making this sound and it's driving me crazy. any help would be appreciated.

[garfy]

Hi JasonFunk

What you describe sounds like a module that is not in trial mode or been authorised. Try going to the Custom Shop app and clicking "Restore My Purchases" under your username. That will hopefully complete the authorisation process properly.

Let us know if that helps.

[JasonFunk]

Hi JasonFunk

What you describe sounds like a module that is not in trial mode or been authorised. Try going to the Custom Shop app and clicking "Restore My Purchases" under your username. That will hopefully complete the authorisation process properly.

Let us know if that helps.

Thanks for getting back to me. Right after buying it I tried to register it in IK Product Manager with the code as well as clicking the "Restore Purchases", which did make it shown as bought (the sample period time logo disappeared and I can use it however I want), but unfortunately, that noise was still there. I restarted my computer, restarted the program.... but all to no avail, the sound is still there. I really don't have to have to delete everything and download again because I just updated yesterday lol. Any ideas? Thanks you in advance!

[Peter_IK]

Are you sure everything in the chain is also purchased? All stomps, racks, cabinets, etc?

[JasonFunk]

Are you sure everything in the chain is also purchased? All stomps, racks, cabinets, etc?

Hi, I just checked and you are correct! I reinstalled thinking there might be a glitch but the sound was still there when I reinstalled. I checked like you said and the cabinet was not purchased! I thought they came as a package deal lol. Switched cabinet and now the problem is solved. Thank you very much! Can't believe I didn't notice that! lol