Trial gear and the noise burst

[dmitch]

I haven't used the "trial mode" since updating to 5.3. Now, in 5.3, I try a piece of gear, and I get the "noise burst" when trying it out. I'm logged in, online, running IK Product Manager, running Custom Shop, and I always get the noise burst, rendering "trial mode" useless. This happens with both standalone app and as a plugin in Logic Pro. I have a ticket in at IK support, but in case I'm missing something obvious I thought I'd post here...am I doing something wrong or expecting something that I should not be getting? TIA.