Strange old gear problem with Custom shop

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Strange old gear problem with Custom shop

Postby Oscat101 » Tue May 11, 2021 12:54 am

Loving AT 5 but have a slight issue with 3 amps which were purchased individually some time ago.

They are the Z-wreck, Dual terror and the OR50.
They are not in "my profile" in custom shop and if I click on "my profile" they disappear from AT5 menus, they return when I press "restore my gear", so not an urgent problem.
There are loads of other pre purchased gear models in "my profile" but not these 3
Have tried what is here about missing gear and have a support ticket #1749840 which suggested same steps and have now gone quiet.
Any ideas on how to get these back into my profile would be good.
Amplitube 5 Max, T racks 6 Max, SampleTank4cs, Cubase 13 pro.
Intel 13700K, Gskill 64Gb DDR5 XMP6400, MSI Z790 Tomahawk board, Radeon RX 7600, 2X 2Tb seagate firecuda 530. Tc Electronic Konnekt 24D firewire interface.
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Re: Strange old gear problem with Custom shop

Postby garfy » Tue May 11, 2021 3:18 pm

Hi Oscat101

Oscat101 wrote:have a support ticket #1749840 which suggested same steps and have now gone quiet.


Make sure you reply to your ticket to inform IK Support that the steps they suggested have not resolved the issue. They will continue to work with you.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
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Re: Strange old gear problem with Custom shop

Postby Oscat101 » Tue May 11, 2021 6:28 pm

I did reply but nothing back from them yet, hoping it will be resolved in next update.
Amplitube 5 Max, T racks 6 Max, SampleTank4cs, Cubase 13 pro.
Intel 13700K, Gskill 64Gb DDR5 XMP6400, MSI Z790 Tomahawk board, Radeon RX 7600, 2X 2Tb seagate firecuda 530. Tc Electronic Konnekt 24D firewire interface.
.
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Re: Strange old gear problem with Custom shop

Postby garfy » Tue May 11, 2021 6:34 pm

The latest update (5.0.3) has just been released. Have you updated to that to see if it resolves your issues?
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Re: Strange old gear problem with Custom shop

Postby Oscat101 » Tue May 11, 2021 6:50 pm

No, thanks for the heads up though, fingers crossed :D
Amplitube 5 Max, T racks 6 Max, SampleTank4cs, Cubase 13 pro.
Intel 13700K, Gskill 64Gb DDR5 XMP6400, MSI Z790 Tomahawk board, Radeon RX 7600, 2X 2Tb seagate firecuda 530. Tc Electronic Konnekt 24D firewire interface.
.
User avatar
Oscat101
 
Posts: 220
Joined: Fri Dec 17, 2010 1:18 am
Location: London

Re: Strange old gear problem with Custom shop

Postby garfy » Tue May 11, 2021 6:53 pm

Yeah, give it a go. It sounds like a weird issue and may be linked to your user account rather than the code of the actual app.
System Specs: 2012 Mac Mini 2.6 i7 & 2015 MBP 2.2 i7, 16GB RAM
macOS10.15.7 Logic 10.6.1 Reason 11
Various IK, NI, Waves, Softube, Eventide, XLN software
Focusrite 18i20 x 2, Novation ReMote 25SL
garfy
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Posts: 2132
Joined: Thu Oct 20, 2011 6:09 pm
Location: Comfy chair, UK

Re: Strange old gear problem with Custom shop

Postby Oscat101 » Tue May 11, 2021 8:48 pm

Unfortunately no change with 5.03, I suspect it needs an updated version of Custom Shop, the missing amps are found using search and have the green tick, just not visible in My Profile.
Amplitube 5 Max, T racks 6 Max, SampleTank4cs, Cubase 13 pro.
Intel 13700K, Gskill 64Gb DDR5 XMP6400, MSI Z790 Tomahawk board, Radeon RX 7600, 2X 2Tb seagate firecuda 530. Tc Electronic Konnekt 24D firewire interface.
.
User avatar
Oscat101
 
Posts: 220
Joined: Fri Dec 17, 2010 1:18 am
Location: London


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