Amplitube 5 Preset cannot be loaded.

[gbc02412]

In my "C: \ Users \ [UserName] \ OneDrive \ Documents \ IK Multimedia"
There is an Amplitube4 folder and an Amplitube5 folder, each of which has a folder for presets, etc.
Amplitube4 can read the preset, but Amplitube5 can't find the preset.
How can I load a preset in the presets folder?

[garfy]

Hello gbc02412 and welcome to the forums.

There could be a couple of issues possible here.

OneDrive is not a recommended place to keep the presets folders as it can sometimes cause issue with AT.

Also, some users have had problems with presets folders if their Windows username includes any special characters.

If that doesn't solve it, as this is a user-to-user forum and not direct to IKM support, the best thing to do is check the FAQs, via https://www.ikmultimedia.com/contact-su ... ck=QUICKSW

If these do not resolve the issue, there is a link to the Technical Support form at the top of the Search FAQs page, for direct help from Official IK Support. They endeavour to reply within 2 working days, but obviously considering the current situation things may take longer than usual.

And, to help others who run into a similar problem, please let us know what you did to resolve the issues, but without directly quoting any correspondence from official support.

[gbc02412]

Thank you, Garfy

I put the file in C: \ Users \ USERNAME \ Documents \ IK Multimedia \ AmpliTube 5 \ Presets, but it still doesn't load.
I will try to contact support.