Just bought AmpliTube 5 and can't use the amp models.

by **arencreative** » Wed Feb 10, 2021 5:31 pm

I just bought AmpliTube 5 (already have CS installed). I went into Authorization manager, input the serial number and completed authorization.

When I open Amplitube 5, only the stock amp models are available, not the ones that are supposed to unlock in purchased program.

Help!

OSX 10.15.7
Late 2012 iMac 27" 2.9 core i5 Quad Core with 32 GB and a 500 GB SSD
DAWs - Cubase, Harrison Mixbus 32c, Reaper, Logic Pro X

by **Peter_IK** » Wed Feb 10, 2021 5:58 pm

If you see "Authorized" next to AmpliTube 5 in your IK Product Manager and still don't see the gear you should have, please open the Custom Shop application and do a "Restore My Purchases".

If that doesn't help please open a ticket with IK Support who can assist you directly.

by **arencreative** » Wed Feb 10, 2021 6:17 pm

Peter_IK wrote:If you see "Authorized" next to AmpliTube 5 in your IK Product Manager and still don't see the gear you should have, please open the Custom Shop application and do a "Restore My Purchases".

If that doesn't help please open a ticket with IK Support who can assist you directly.

Just did the Restore My Purchases, and no change. I submitted a support ticket yesterday, was just hoping to be able to get this resolved here rather than waiting for who knows how long for support to respond.

by **Peter_IK** » Wed Feb 10, 2021 6:20 pm

Support typically responds in 1-2 business days. I'm sure they'll be able to help.

Just bought AmpliTube 5 and can't use the amp models.

Just bought AmpliTube 5 and can't use the amp models.

Re: Just bought AmpliTube 5 and can't use the amp models.

Re: Just bought AmpliTube 5 and can't use the amp models.

Re: Just bought AmpliTube 5 and can't use the amp models.