AT5 crash when double-clicking .at5proj file

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AT5 crash when double-clicking .at5proj file

Postby dmitch » Mon Jan 11, 2021 7:30 pm

Has anyone had any problems launching the AT5 desktop app on Mac by double-clicking on a .at5proj file? I have multiple repeatable cases of project files (written by AT 5.0.1) that cause an immediate crash of the app when double-clicked, although all open OK via File > Open from the app. Some .at5proj files can launch the app OK via double-click.

I filed a report on Dec. 29 and got an auto reply with a ticket number (6589828), but have heard nothing since then. That's almost two weeks, which seems...excessive.

AT 5.0.1, macOS 10.15.6.
AmpliTube 5.7.0 MAX; 2023 Mac Mini M2 Pro, 16 GB RAM, macOS 14.1; Logic Pro 10.7.9; Focusrite Scarlett 8i6 3rd Gen.
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Re: AT5 crash when double-clicking .at5proj file

Postby DarkStar » Mon Jan 11, 2021 11:14 pm

Please review the forum Guidelines thread; one part covers escalating Support Tickets.
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